2025 Fast & Serious Winners: No.12 Take 5 Oil Change

There’s no substitute for excellent service and continued investment in people. Those two factors have the greatest impact on Take 5’s ability to maintain strong growth and help franchisees drive profitability, said President Mo Khalid. As a concept offering 10-minute oil changes in a segment with no shortage of competition, Khalid said the ability to execute on quality service requires continual investments in technician training and an intense focus on the customer experience. Customers come to Take 5 because they want a fast oil change, he said, and they come back because the brand delivers on that promise with care. “We’re a trust-based model. We’re not going to throw a bunch of things at you to sell,” he said. “We’ll advise on other services, but it’s not high pressure. We don’t forcefully sell additional products.” Take 5’s repeat customer rate is north of 60 percent, he added. The brand, in its fourth year on this list, grew systemwide sales by 84 percent, to $1.2 billion, between 2021 and 2023. During that same three-year span, its unit growth rate was 42.3 percent as it finished 2023 with 1,006 locations. Leveraging technology, such as with an online appointment booking option introduced last year, is part of the go-forward strategy. Take 5 is part of Driven Brands, a publicly traded company that owns other automotive franchises such as Meineke and Carstar.