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Every point along the employee engagement spectrum is being stress-tested, and even companies with a robust communication infastructure have made changes. Hiring also presents new challenges, and if operators want to bring their workforce back, they need to be nimble–and start now.

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“They were great at creating a concept. They weren't so great at running a restaurant,” says Pincho franchisee Ned Scherer with a chuckle. He's referring to the fast-casual concept's co-founders, Nedal Ahmad and Otto Othman. Scherer, meanwhile, has agreed to open 10 units in and around Washington, D.C.