For our Top CEOs in Franchising feature in the November/December issue, we identified notable leaders who are guiding their brands through per…
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In her monthly "Grab Bag" column, Editor in Chief Laura Michaels asks the tough questions—What superhero power would you most like to have? What’s the weirdest thing you’ve ever eaten?—to show a side of franchising execs you don’t normally see.
After four-plus years spent focused on scaling The Lash Lounge, Meg Roberts said she wants to “purposefully apply what we’ve learned” to other…
A front desk associate stands behind a glass barrier and greets customers with a masked smile at The Lash Lounge of Frisco, Texas.
Franchise Management
As businesses are starting to reopen, most brands are implementing new technologies and procedures to keep employees and customers safe, such as taking temperatures and using social distancing apps. Dave's Hot Chicken is even using a hand-scanner technology called PathSpot to determine if employees are properly washing their hands. But how should brands navigate the potential data privacy issues that can arise from collecting employee health information?
As it considers when and how to reopen dining rooms at its restaurants, Grimaldi’s Pizzeria President Eric Greenwald said general managers are…
Though they may not be visiting locations and talking to franchisees in person, emerging brands say field staff and restaurant support centers are showing up in new ways to help steer operators along the path forward.