Ever wonder how consumers feel about your franchise? Editorial staffers Matthew Liedke, Emilee Wentland, Megan Glenn, Laura Michaels and Beth Ewen check out three brands in a different genre each issue, and report back.

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Neil Hershman, the new owner of 16 Handles frozen yogurt franchise, is just like Reese Witherspoon, Kim Kardashian, Ryan Seacrest and John Legend—that is, he shares those celebrities' craving for unbaked cookie dough, eaten straight out of the mixing bowl. Hershman just purchased the most famous unbaked cookie dough brand in New York, DO Cookie Dough Confections, founded by Kristen Tomlan.