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An ‘aggressive streak' is a desired attribute for a California operator of two Black Bear Diners, with 19 more on the books.
Beth Ewen used the kiosk to order her cappuccino at a Panera, top and above left, but was too slow compared with the real person who helped he…
Jeffrey, above, our delightful server at Giordano’s, doesn’t like to use tablets because he prefers face-to-face interaction. Top right: FT’s …
Restaurants are testing new ways to speed the ordering process, replacing humans with machines in various permutations. Staffers Tom Kaiser and Beth Ewen decided to check out a few versions of the trend, and came up with a final tally.
Chili’s announced plans to install Ziosk tabletop systems in restaurants nationwide, and customers say they especially like the bill-paying feature.
Tabletop ordering systems may at last help dine-in restaurants regain their lost lunch crowds. Another benefit: Tablets never forget to upsell.
New kitchens for Chili’s cost $100,000 apiece, and include this impinger oven and infrared oven sitting atop one another, with a conveyor belt…
A back-of-the-house upgrade for Chili's runs counter to other chains' efforts to spruce up the outside. New kitchens, costing $100,000 each, m…
In January, Congress and the president decided to end a two-year stimulus by returning the payroll tax to previous levels, leading to lower sa…