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More Technology? Sure, but Only to Match the True Needs of the Brand
Franchise Insights

More Technology? Sure, but Only to Match the True Needs of the Brand

  • Nicholas Upton
  • Updated Dec 27, 2024

The Restaurant Finance & Development Conference remains one of the essential gatherings of the smartest operators in the restaurant indust…

Talk to a Real Human? Consumers Say Give Me the Technology Instead
Franchise Insights

Talk to a Real Human? Consumers Say Give Me the Technology Instead

  • Nicholas Upton
  • Oct 28, 2024

How would you feel if you never talked to another retail employee again? That introvert dream and extrovert nightmare continues to get closer …

Consumers: “QR Codes Still Suck, Your Kids Are Annoying and We’re Broke.”
Franchise Insights

Consumers: “QR Codes Still Suck, Your Kids Are Annoying and We’re Broke.”

  • Nicholas Upton
  • Sep 27, 2024

I love restaurants. I’m not shy to splurge on a great meal. I geek out about food and what’s going on in the back, and I’m forgiving of medioc…

As Frustrations Mount With Third-Party Services, Is In-House Delivery Back Again?
Franchise Insights

As Frustrations Mount With Third-Party Services, Is In-House Delivery Back Again?

  • Nicholas Upton
  • Aug 27, 2024

The siren call for in-house restaurant delivery is surging yet again as technology and operations catch up with the desire for better customer…

Franchise Marketing in the Age of AI Requires a Sharp Strategy to Avoid Blunders
Franchise Insights

Franchise Marketing in the Age of AI Requires a Sharp Strategy to Avoid Blunders

  • Nicholas Upton
  • Jul 24, 2024

Marketing is one of the lowest-hanging fruits for the new breed of creative artificial intelligence tools, but the sector is also showing the …

Who Is Ordering Restaurant Delivery? Despite Cost Complaints, Everyone
Franchise Insights

Who Is Ordering Restaurant Delivery? Despite Cost Complaints, Everyone

  • Nicholas Upton
  • May 23, 2024

Since way back in the olden days of app-based food delivery, the restaurant industry watched for some kind of price equilibrium. “What is the …

Restaurant Companies Are Ready for Dynamic Pricing, but Diners? Not Yet
Franchise Insights

Restaurant Companies Are Ready for Dynamic Pricing, but Diners? Not Yet

  • Nicholas Upton
  • Apr 25, 2024

What if you could squeeze 20 percent more revenue out of a busy lunch rush? What if you could do it without adding a single employee or paying…

Amid Slew of New Restaurant Tech Solutions, Focus On What Aids Worker Efficiency
Franchise Insights

Amid Slew of New Restaurant Tech Solutions, Focus On What Aids Worker Efficiency

  • Nicholas Upton
  • Mar 27, 2024

If any restaurant operator found a magic lamp with genie in tow, they’d probably wish for some kind of solution to their staffing and wage cha…

Franchisees Can Learn Restaurant Tech Lessons From These Outstanding Indies
Franchise Insights

Franchisees Can Learn Restaurant Tech Lessons From These Outstanding Indies

  • Nicholas Upton
  • Updated Jan 26, 2024

As we all warm up to the new year, it’s a great time to take a fresh look at your technology stack.

Before Going Wild With Generative AI, Create Your Own Smart Use Strategy
January

Before Going Wild With Generative AI, Create Your Own Smart Use Strategy

  • Nicholas Upton
  • Dec 28, 2023

The hype of generative artificial intelligence has not died down, but a clearer view of what the transformative technology can accomplish has …

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