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Hey, Restaurant Operators: C-stores Are Here to Eat Your Delivery Lunch
Franchise Insights

Hey, Restaurant Operators: C-stores Are Here to Eat Your Delivery Lunch

  • Nicholas Upton
  • Dec 30, 2025

The category built for speed and efficiency is taking a larger and larger bite out of the restaurant delivery space.

Wheat and Chaff Start to Separate as the AI Hype Slowly Simmers Down
Franchise Insights

Wheat and Chaff Start to Separate as the AI Hype Slowly Simmers Down

  • Nicholas Upton
  • Oct 30, 2025

Artificial intelligence has finally proven itself as powerful as all the hypesters said: You can now rank all the restaurants in New York, San…

This Conference Season, Watch for New Tech Tonics to Relieve Familiar Restaurant Headaches
Franchise Insights

This Conference Season, Watch for New Tech Tonics to Relieve Familiar Restaurant Headaches

  • Nicholas Upton
  • Sep 29, 2025

Last year at this point, inflation was the top topic and restaurant operators at the annual Restaurant Finance & Development Conference we…

Analysts and Economists Agree: Off-premises Channels Are Productive, Permanent
Franchise Insights

Analysts and Economists Agree: Off-premises Channels Are Productive, Permanent

  • Nicholas Upton
  • Aug 29, 2025

I love stock market analysts. These maniacs listen to every earnings call and pour over every release. Then folks like me can read a report pa…

Consumers Everywhere Want Value First. Restaurants Must Respond
Franchise Insights

Consumers Everywhere Want Value First. Restaurants Must Respond

  • Nicholas Upton
  • Updated Jul 28, 2025

As the year progresses, value is emerging as a top motivator across the restaurant space. In these uncertain times (as if there were any other…

Tech Tactics to Put Restaurant Customers at the Center, With Tools They Actually Want
Franchise Insights

Tech Tactics to Put Restaurant Customers at the Center, With Tools They Actually Want

  • Nicholas Upton
  • May 28, 2025

Who has restaurant technology figured out? Nobody really, but those named in Food On Demand’s Outstanding Operator series come close.

Learn From Top Off-premises Leaders Who Have Done the Restaurant Legwork
Franchise Insights

Learn From Top Off-premises Leaders Who Have Done the Restaurant Legwork

  • Nicholas Upton
  • Apr 24, 2025

Who has restaurant technology figured out? Nobody. But the brilliant operators named in Food On Demand’s Outstanding Operator series come close.

Robots Are Coming, But Franchisees Should Take a Deep Breath
Franchise Insights

Robots Are Coming, But Franchisees Should Take a Deep Breath

  • Nicholas Upton
  • Mar 28, 2025

The bots are coming, the bots are coming … eventually. But until they do, sit back and relax.

Go Slow to Avoid Going Bust in Latest Tech Boom Cycle
Franchise Insights

Go Slow to Avoid Going Bust in Latest Tech Boom Cycle

  • Nicholas Upton
  • Updated Feb 26, 2025

It’s beginning to feel a lot like 2016 in good ways and bad. Among the good ways is another exciting boom-ish cycle for restaurant technology.…

More Tech Transparency Exists, but Don’t Be Fooled by Big Promises
Franchise Insights

More Tech Transparency Exists, but Don’t Be Fooled by Big Promises

  • Nicholas Upton
  • Jan 27, 2025

A successful multi-unit McDonald’s franchisee extolled recently that despite all the systems, the processes and the world-class pricing analyt…

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