“All the people that called the time of death on casual dining were wrong,” says Ray Blanchette, the CEO of TGI Fridays. The company this week…
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Brinker has grown digital sales from $140 million in fiscal 2018 to $567 million in fiscal 2020.
“At a time when most sit-down restaurants are wondering whether they'll survive, we're thinking about thriving like we haven't in years,” said Steve Provost, chief concept officer for Chili's parent Brinker International. Provost and DoorDash's Toby Espinosa discussed their partnership during a session at the Food On Demand Conference this week.
Red Robin injects a little humor into its curbside pickup signage.
Red Robin smartly began investing in its off-premises channels a few years ago, bolstering its online ordering platform and partnering with third-party delivery services to meet consumer demand. But, as the brand noted back in 2018, the most profitable transaction is when guests order online and pick up their food in the restaurant, which saves on front-of-the-house labor and skips the commission charge normally paid to the delivery service.